IAM Operations Manager 

 

About the Project 

We are currently seeking an experienced IAM Operations Manager to lead and shape a high-performing Identity and Access Management (IAM) operations function within the Cloud & Corporate Infrastructure of a global enterprise. 

You’ll play a critical role in transitioning key IAM services (PKI, DNS, AD) from external vendors to an internal operations team. This position will be central to delivering a secure, scalable, and globally consistent IAM service. 

Though the role is remote-first, you should be available for occasional in-person workshops or meetings in Warsaw or Germany. 

 

Key Responsibilities 

  • Establish and lead the IAM Operations team under Core Identity Services. 

  • Design and implement IAM operational processes, best practices, and documentation. 

  • Drive the insourcing initiative and contribute to the IAM roadmap alongside the Product Owner. 

  • Oversee and optimize day-to-day IAM services (PKI, DNS, AD) with focus on SLA/KPI compliance and performance. 

  • Manage incident resolution, root cause analysis, and preventative actions for IAM services. 

  • Leverage ServiceNow data insights to enhance service quality and team efficiency. 

  • Ensure compliance with IAM policies, standards, and regulatory frameworks. 

  • Recruit, mentor, and develop IAM Operations Engineers, in coordination with HR. 

  • Collaborate across departments (Security, Network, Global IT) to ensure cohesive service delivery. 

  • Introduce and refine automation, tools, and processes to improve scalability and security. 

 

Required Qualifications 

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field—or equivalent work experience. 

  • 5+ years in IAM or infrastructure operations within a complex enterprise environment. 

  • 3+ years of leadership or management experience in IAM or IT operations roles. 

  • Expertise in IAM technologies and concepts, including:  

  • Identity lifecycle management 

  • Access management / SSO / MFA 

  • Privileged Access Management (PAM) 

  • Hands-on familiarity with IAM platforms, directories, monitoring tools, and ticketing systems (e.g., ServiceNow). 

  • Knowledge of ITIL processes and ideally IAM-related certifications (e.g., CIAM, CISM, CISSP). 

  • Strong interpersonal, leadership, and stakeholder management skills. 

  • Proficient in English (B2 level)—written and spoken. 

  • Experience in regulated industries (pharmaceutical, banking, etc.) is a plus. 

 

What We Offer 

  • Challenging and meaningful international projects in a globally respected organization. 

  • Long-term and stable cooperation under a B2B model. 

  • Transparent and trust-based relationships. 

  • Flexible work hours with a remote-first model. 

  • Co-financed benefits:  

  • Medicover healthcare card 

  • Multisport membership