Project information:

  • Industry: banking

  • Location: Łódź/Warsaw - hybrid

  • Rate: up to 180 PLN/h net + VAT, B2B

  • Project languages: English

Summary: The KYC Team Manager is responsible for leading a team of analysts focused on transaction monitoring and customer due diligence in compliance with regulatory requirements.

Main Responsibilities:

  • Manage, support, and supervise a team of up to 60 KYC Analysts.

  • Ensure timely and accurate review of transaction monitoring alerts and KYC customer profiles.

  • Monitor team performance against KPIs and SLAs while providing regular reporting and feedback.

  • Support onboarding, training, and continuous development of team members.

  • Ensure adherence to internal policies, SOPs, and regulatory guidelines.

  • Act as a point of escalation for complex or sensitive cases.

  • Collaborate with senior stakeholders to ensure quality, consistency, and process improvements.

  • Drive a culture of compliance, accountability, and continuous improvement.

Key Requirements:

  • Proven experience in managing or coordinating teams within transaction monitoring, KYC, AML, or financial crime compliance. (+ 5 years of experience)

  • Strong understanding of KYC processes, transaction monitoring, and regulatory frameworks.

  • Ability to lead in a high-pressure, dynamic environment with frequent change.

  • Excellent communication skills and stakeholder management.

  • Strong analytical and organizational skills with attention to detail.

  • Experience with performance metrics, quality controls, and reporting tools.

  • Fluency in English (minimum B2 level).

Nice to Have:

  • Prior experience in large-scale operational teams.

  • Experience in a financial institution or regulated environment.

  • Knowledge of tools such as SharePoint, Excel, and case management systems.

  • Experience in a project-based or transitional environment.